Flow Specialty Launches Game-Changing AI Portal Automation Agent to Streamline Insurance Processes
Flow Specialty has unveiled its latest innovation, AI Portal Automation, aimed at addressing a significant inefficiency in the insurance sector. This pioneering technology utilizes artificial intelligence to fully automate the submission process across multiple carrier portals—a task traditionally considered one of the most labor-intensive aspects of insurance placement. By drastically reducing manual involvement by over 95%, the AI agents can seamlessly log into various portals, interpret necessary forms, respond to underwriting queries, and manage document uploads, enhancing efficiency within the insurance workflow.
The Mountain View, California-based company emphasized that while carrier portals were initially intended to simplify the quoting process, they often create additional challenges for brokers. Brokers must navigate multiple systems, which frequently leads to increased workloads due to inconsistent workflows and data re-entry.
Sivan Iram, CEO of Flow Specialty, highlighted the problem, stating, “Portals were designed to enhance carrier productivity, but instead they have repeatedly shifted manual tasks onto brokers. Our AI technology reverses this trend, allowing agencies to regain control over their processes.”
Flow’s innovative system significantly reduces the operational burden by employing a unique human-in-the-loop model for quality assurance. The platform can adapt to diverse submission requirements, providing a comprehensive and precise submission package that simplifies the review and submission process for brokers.
Amit Ben Nathan, Chief Product Officer at Flow, noted, “Each carrier’s portal operates with its own set of questions and formats. Our AI goes beyond simply filling out forms; it comprehensively understands the information presented, enabling it to process submissions rapidly and accurately.”
This technological advancement is expected to transform how agencies manage small commercial accounts, further supporting Flow’s mission to boost profitability in low-margin processes. The AI Portal Automation not only minimizes daily tedious tasks but also allows agencies to allocate their resources toward more strategic goals and growth opportunities. To learn more about this groundbreaking technology, visit Flow’s official website at www.flowspecialty.com.
