OnviSource Commemorates 21 Years of Innovation at BPESA Conference in South Africa
OnviSource is marking its 21st anniversary by actively participating in and sponsoring the 2025 BPESA Global Business Services (GBS) Conference and Awards in Cape Town, South Africa. This commitment highlights the company’s dedication to advancing global digital transformation through innovative solutions in Agentic AI and Business Function Outsourcing (BFO). OnviSource’s flagship OmVista platform, along with its Business Analytics Service (BAS), empowers contact centers to evolve into high-performing entities focused on driving business outcomes.
Strategic Partnerships and Focus on Job Creation
The company’s presence at BPESA signifies its ongoing support for South African firms, fostering job creation and skills development within the GBS sector. OnviSource’s strategic alliances with local businesses aim to enhance operational efficiency and economic growth. Additionally, OnviSource will sponsor the Top Digital Solution & Transformation Operator of the Year Award at the Alchemy Awards during the conference.
Transforming BPO into BFO
At the core of OnviSource’s mission is the transition from traditional Business Process Outsourcing (BPO) to a more holistic Business Function Outsourcing (BFO) model. This approach leverages AI, analytics, and automation to provide comprehensive business solutions rather than isolated services. The insights from their recently published white paper, “From BPO to BFO: The Future of Global Business Services,” provide a roadmap for industry stakeholders aiming for greater innovation and efficiency.
Innovative AI Solutions
OnviSource’s OmVista platform integrates advanced AI capabilities, offering a scalable architecture that adapts and learns over time. This evolution is designed to enhance the capabilities of contact centers, transforming them into high-efficiency operations. Ray Naeini, Chairman and CEO of OnviSource, emphasized the firm’s ambition to be a long-term transformation ally, stating, “We aim to help BPOs become leaders in delivering measurable and sustainable outcomes.”
A Commitment to Economic Growth
As South Africa solidifies its reputation as a leading GBS hub, OnviSource’s partnerships with key players, including CallForce and Trilogy, exemplify their commitment to innovation and market leadership. Chief Operating Officer Francisca Alegria remarked, “We’re proud to collaborate with BPESA and local partners to deliver empathetic AI solutions and promote economic progress through innovation.”
In summary, OnviSource’s engagement at the BPESA Conference not only celebrates two decades of innovation but also reinforces its role as a transformative partner in the rapidly evolving global business landscape. For additional details on OnviSource’s offerings, visit their website at www.onvisource.com.
