Nutshell Unveils New Chatbot Features to Enhance Visitor Engagement and Boost Conversions
ANN ARBOR, Mich., Feb. 10, 2026 /PRNewswire-PRWeb/ — Nutshell, a leading CRM and marketing automation platform, has launched its innovative Engagement Bar and Smart Nudges within Nutshell Chat, designed to transform casual website visitors into qualified leads. These advanced features utilize artificial intelligence to capture user intent and streamline conversations, ultimately driving conversions.
Smart Nudges serve as context-aware conversation starters that activate based on the specific page content. For instance, a visitor on a pricing page might see prompts like "What features are included?" or "Can I book a demo?" These nudges engage users right when their interest peaks, encouraging meaningful interactions.
The newly introduced Engagement Bar features a customizable set of one-click calls-to-action — including options to chat, book appointments, call, text, email, or request quotes — directly integrated into the chat widget. This design minimizes the effort required for visitors to take action.
For example, a visitor interested in pricing may encounter a Smart Nudge asking, "How does pricing work?" Upon clicking the nudge, they receive an immediate, on-brand response from the AI Chatbot. If intrigued, they can quickly select "Book" to schedule a meeting, with the chat transcript and lead details automatically logged in Nutshell.
"More clicks don’t benefit teams; reducing barriers between interest and action does," stated Chris Cain, Vice President of Product Development at Nutshell. "With Smart Nudges and the Engagement Bar, businesses can offer instant pathways to connect or request quotes while ensuring that every interaction is tracked for prompt follow-up."
Both the Chatbot Engagement Bar and Smart Nudges are available to all Nutshell Chat users, included in every CRM plan, and seamlessly integrate with Nutshell’s AI Chatbot — requiring no complicated setup. Businesses can reach out to Nutshell for more information or begin a free 14-day trial to experience the benefits of these engaging features firsthand.
Nutshell continues to position itself as a pivotal tool for sales and marketing teams, combining intuitive sales management and automated workflows to maximize efficiency and revenue. For media inquiries, contact Kevin Randolph at Nutshell (1 717-439-3338, [email protected]), or visit Nutshell’s official website.
