Lightspeed Voice Unveils NOVA Performance Dashboards for Enhanced Business Call Tracking
Lightspeed Voice has launched its latest innovation, the NOVA Performance Dashboards, crafted to revolutionize the way businesses monitor, coach, and enhance their call performance. This powerful feature, integrated into the AI-driven NOVA platform, provides organizations with unparalleled insight into team and individual call performance, facilitating data-driven decision-making.
In a release dated January 22, 2026, from Venice, Florida, Lightspeed Voice described the NOVA Performance Dashboards as a comprehensive tool designed to eliminate the uncertainty and inefficiencies of traditional reporting methods. The dashboards aggregate essential call intelligence into a single, user-friendly interface, driven by real-time AI analysis. "Teams often find themselves overwhelmed by call data but starved for actionable insights," commented Joel Poythress, Chief Revenue Officer of Lightspeed Voice. "Our Performance Dashboards transform every interaction into quantifiable, coachable intelligence that can drive improvements."
Key Features of NOVA Performance Dashboards include:
- Comprehensive Performance Analysis: Metrics covering call volume, inbound vs. outbound calls, call duration, interruptions, and sentiment analysis—all updated through NOVA’s AI-powered transcription.
- Group Insights: A Group Performance view allows managers to analyze team efficacy, identifying trends and gaps swiftly with customizable filters.
- User Performance Metrics: The User Performance view provides supervisors with in-depth views of individual agent activity, enabling precise analyses of calls and performance over time.
- Proactive Coaching Opportunities: Real-time sentiment trends help identify coaching moments and celebrate high performers.
- Seamless Integration: Managers can access call recordings, transcriptions, and AI-driven insights directly from the dashboard, promoting effective communication management.
With the NOVA Performance Dashboards, Lightspeed Voice empowers businesses to shift from reactive reviews to strategic performance enhancements. This feature is now available to all NOVA users, aligning with Lightspeed Voice’s mission to deliver intelligent, data-driven communication solutions.
For further information about Lightspeed Voice, visit their website at www.lightspeedvoice.com.
