Lightspeed Voice Introduces New Branches Feature to Enhance Applied Epic Integration for Insurance Agencies
In a significant advancement for the insurance sector, Lightspeed Voice has unveiled a new “Branches” feature designed to optimize its integration with Applied Epic, a leading agency management system. This enhancement allows insurance agencies to gain finer control over data access and visibility across multiple branches, ensuring that users can only see and interact with client information related to their designated Agency and Branch codes.
Launched on November 12, 2025, in Venice, Florida, this feature aligns with Applied Epic’s existing structure access settings, contributing to both operational efficiency and improved data security. “Our mission is to develop smart, adaptable tools that simplify processes for agencies,” stated Joel Poythress, Chief Revenue Officer at Lightspeed Voice. He noted that the new Branches feature enhances visibility and organization while maintaining user-friendly automation.
This upgraded integration ensures a seamless setup process, automating the enforcement of structure access as per Applied Epic’s specifications. Administrators can easily update user access in response to shifts in agency assignments, with automated updates occurring every eight hours.
The Branches feature enriches the user experience during calls by providing instant access to Applied Epic contact details and enabling the transmission of critical information directly from the Lightspeed Voice dashboard. Additionally, the built-in NOVA AI functionality automatically generates call summaries and sentiment insights that are integrated back into Applied Epic, giving agencies a comprehensive overview of client interactions without the need for manual input.
The integration between Lightspeed Voice and Applied Epic is now available for insurance agencies looking to enhance their communication strategies. For further details, agencies are encouraged to visit www.lightspeedvoice.com/applied-epic.
About Lightspeed Voice:
Lightspeed Voice is a leading provider of communication solutions, committed to delivering cutting-edge technology and exceptional support to businesses. Focused on innovation and customer satisfaction, Lightspeed Voice is a trusted partner for organizations seeking reliable communication tools.
Media Contact:
Alexis Snowbarger, Lightspeed Voice, 1 9415643010, [email protected], www.lightspeedvoice.com
