JourneyTrack Earns Top Honors in Customer Journey Management, Securing Highest Score in Strategy Category
JourneyTrack, an AI-driven Customer Journey Management platform, has made headlines by being recognized as a Leader in The Forrester Wave™: Customer Journey Management Platforms, Q4 2025. This recognition comes as JourneyTrack achieves the highest possible ratings in the Strategy category, reflecting significant customer satisfaction and innovative capabilities.
In this latest evaluation, JourneyTrack scored six perfect 5.0 ratings in the Strategy category and a commendable eighteen 5.0 scores in the Current Offering category. The report highlights the platform’s unique features, including Journey AI, Persona AI, Insights AI, Recommendations AI, and the newly introduced Storytelling AI. These tools empower organizations to turn journey data into actionable insights and measurable business outcomes.
Ania Rodriguez, Founder and CEO of JourneyTrack, expressed pride in the recognition, stating, “Achieving the highest score in the Strategy category and receiving above-average customer feedback validates what our clients experience daily — JourneyTrack is more than just a tool; it’s a comprehensive platform that drives meaningful business results.”
JourneyTrack’s approach is tailored for companies seeking not just to map customer journeys, but to execute and measure them effectively. With features that link completed actions to quantifiable metrics, the platform helps teams visualize their progress and communicate value to stakeholders.
This acknowledgment by Forrester signifies a pivotal moment for JourneyTrack and the broader domain of Customer Journey Management, as it transitions from traditional mapping to a more operational, data-centric discipline. For those interested in the complete findings, the full report is available, which outlines the platform’s commitment to enhancing user experiences and driving enterprise growth.
JourneyTrack continues to innovate, blending advanced AI capabilities with a rigorous approach to journey management, positioning itself as a leader in this fast-evolving sector. For more details about the platform and its offerings, visit www.journeytrack.io.
