Resolve Appoints Dave Hawkins as New CEO to Propel Autonomous IT Transformation
In a significant leadership change, Resolve has named Dave Hawkins as its new Chief Executive Officer, effective immediately. This appointment reflects Resolve’s ambition to enhance the adoption of its innovative Zero Ticket™ IT model, which shifts traditional manual, ticket-based workflows to autonomous IT operations. Hawkins, a seasoned expert in guiding technology companies through growth phases and operational turnarounds, is expected to play a pivotal role in advancing the company’s strategic goals.
Based in New York, Resolve is a frontrunner in agentic IT automation and orchestration. According to Thomas Krane, Managing Director at Insight Partners, Hawkins’ extensive experience in scaling technology firms and executing disciplined growth will be instrumental in navigating this crucial period for Resolve. He noted that enterprises are increasingly focusing on automation-first approaches, positioning Resolve to lead this evolution.
“With the right vision and technology, we can empower IT, HR, and operations teams to boost productivity, enhance employee experience, and cut operational costs,” remarked Hawkins. He emphasized his enthusiasm for collaborating with the team to broaden the platform’s reach and partner ecosystem while automating processes that limit enterprise capabilities.
In conjunction with Hawkins’ appointment, Sean Heuer, the previous CEO, will transition to the role of Chief Customer Officer, focusing on strengthening customer relationships and ensuring Resolve’s platform delivers unparalleled value.
Under Hawkins’ leadership, Resolve aims to further its commitment to customer success and expedite the integration of agentic AI and orchestration solutions, ultimately guiding enterprises towards fully autonomous operations.
Resolve continues to innovate in redefining IT and network operations, boasting an agentic automation platform that transforms manual workflows into proactive, self-healing systems. This approach drastically reduces ticket volume by up to 90%, shortens mean time to resolution (MTTR) from hours to minutes, and enables IT teams to scale effectively without increasing headcount. For further details, visit resolve.io.
