Bowtie Solutions Collaborates with Toma to Revolutionize Dealership Call Management
CHARLOTTE, N.C., February 9, 2026 /PRNewswire-PRWeb/ — Bowtie Solutions, a leading service Business Development Center (BDC) partner for automotive dealerships, has announced a groundbreaking partnership with Toma, a prominent player in AI-driven communication technology. This collaboration aims to enhance the call handling experience for dealerships, allowing them to manage customer interactions more effectively across service operations.
By integrating Toma’s advanced AI capabilities, dealerships will gain increased flexibility and intelligence in their call management processes. The partnership enables dealerships to determine the optimal method for handling incoming service calls. Routine inquiries will be efficiently managed through Toma’s AI, while more complex interactions will be seamlessly escalated to trained Bowtie agents or internal team members. This smart routing is tailored based on factors such as call complexity and customer sentiment.
“With rising call volumes and evolving customer expectations, this partnership empowers dealerships with strategic control,” said Matt Raymond, COO at Bowtie Solutions. “Our goal is to ensure that AI enhances, rather than replaces, the human aspect of customer service.”
Toma’s platform acts as a comprehensive AI operating system for dealership communications, capable of managing high-volume interactions. It includes built-in mechanisms for detecting customer frustration and triggers for escalating calls to human agents when necessary. This ensures that customers receive the personal attention they desire when navigating complex issues.
The strategic alliance between Bowtie and Toma equips dealerships to improve response times, reduce missed opportunities, and maintain seamless communication during peak periods or staffing shortages. This partnership offers a modern approach to call management while retaining the essential human connection, which is critical for customer satisfaction.
Dealerships interested in enhancing their call-handling strategy are encouraged to reach out for more information.
Bowtie Solutions specializes in optimizing automotive dealership service departments, providing trained professionals who bridge the gap when human interaction is essential. Toma, founded by industry experts, has already transformed dealership communications since its inception, providing automated solutions that safeguard customer interactions while enhancing operational efficiency.
For further details, please contact Kerry Cave at [email protected].
