Atos Partners with Graia to Enhance Multilingual AI Solutions for Global Workplaces
In a significant move to improve workplace communication, Atos has entered a strategic partnership with Graia to incorporate Graia’s advanced real-time, bi-directional AI voice translation technology into Atos’ Digital Workplace ecosystem. This collaboration aims to empower support agents and users to interact seamlessly in their native languages, thereby enhancing the quality and efficiency of digital workplace services on a global scale.
The integration of Graia’s multilingual AI capabilities allows Atos to deliver more inclusive and human-centered experiences, enabling effective communication across diverse service environments. By leveraging Graia’s technology, Atos seeks to maintain performance visibility, quality, and speed of resolution, moving away from traditional automation-centric models to a more adaptive, empathy-driven approach.
Key Highlights of the Partnership:
– Enhanced Workplace Support: The integration will facilitate natural conversations in multiple languages, allowing for instant translation and improved communication for service desk operations.
– Focus on Empathy: The collaboration underscores the importance of maintaining a human connection in enterprise customer experiences amid pressures to scale operations globally.
– Advanced AI Capabilities: Graia’s platform goes beyond basic translation; it analyzes conversations for key phrases, provides culturally sensitive prompts, and employs automated quality scoring for consistency in service delivery.
– Broad Application Potential: Initially focusing on service desk interactions, future applications are expected to expand to various functions, including onboarding and training.
Mike McGarvey, Global Head of Digital Workplace Strategy at Atos, emphasized that the integration of Graia’s technology represents a significant step toward creating intuitive, localized digital experiences for clients in sectors like finance, healthcare, utilities, and retail, all of which have expressed strong interest in pilot projects.
As both companies move forward, this partnership marks Graia’s ongoing expansion into Europe and its commitment to redefining customer experiences through intelligent AI solutions.
