OnviSource Introduces EngageHub: A Revolutionary AI-Driven Platform for Contact Center Optimization
On December 9, 2025, OnviSource unveiled EngageHub™, a cutting-edge AI-driven platform designed to enhance contact center excellence by integrating conversational AI, real-time agent support, and collaborative tools. This innovative solution is engineered to boost agent performance, elevate customer satisfaction, and streamline operational processes.
EngageHub represents a significant evolution in contact center capabilities, offering a comprehensive suite of solutions that foster seamless engagement between technology and human expertise. Brian Severson, Chief Product Officer of OnviSource, stated, “EngageHub employs an AI-Native architecture that fundamentally transforms how organizations should approach their AI investments.”
Key Features of EngageHub:
- ChatOrchestra™: A conversational AI engine that facilitates intelligent, context-aware interactions across various channels, enhancing the communication experience for both users and agents.
- AgentAssist™: A dynamic guidance system that equips agents with immediate, context-sensitive insights, improving performance metrics such as accuracy and empathy while optimizing training through automation.
- AgentEngage™: A collaborative engagement tool that integrates communication, micro-coaching, and actionable analytics, empowering managers and agents to continuously enhance customer experiences.
In combination with OnviSource’s Nexe’llecta Multimodal Analytics platform and iAct automation features, EngageHub offers a unified solution designed to meet the diverse needs of modern contact centers. Unlike traditional software, this comprehensive ecosystem enables organizations to tailor solutions to their specific operational challenges while achieving improved outcomes in agent performance and customer satisfaction.
With over two decades of expertise, OnviSource is recognized as a strategic partner for contact centers aiming for sustainable innovation. The company champions a philosophy that positions AI as a complementary force alongside human talent, promoting a partnership that emphasizes empathy and ongoing growth.
Francisca Crous-Alegria, Chief Operating Officer at OnviSource, remarked, “True transformation arises from intertwining AI’s capabilities with human insight and empathy. This holistic approach sets EngageHub apart in the marketplace.”
For more information about EngageHub and its features, visit www.onvisource.com.
