Tymes Global and OnviSource Set New Hospitality Standards with AI-Driven Solutions
On November 4, 2025, OnviSource announced a significant partnership with Tyme Global, a prominent player in hospitality outsourcing. By integrating OnviSource’s OmVista Agentic AI and Business Analytics Services (BAS), Tyme Global aims to enhance its operational standards to meet Forbes Travel Guide’s prestigious Five-Star service criteria. This collaboration marks a crucial shift from traditional Business Process Outsourcing (BPO) to a more strategic Business Function Outsourcing (BFO) model, allowing Tyme Global to automate quality assurance and expand its coverage from 2-5% to a comprehensive 100%.
The deployment of OmVista’s AI solutions enables Tyme Global to not only streamline its quality management processes but also to gain valuable insights that bolster compliance and coaching efforts. This positions luxury hotels to consistently achieve and maintain Forbes-level benchmarks for guest experiences—an essential factor in today’s competitive market.
Key capabilities introduced in this initiative include:
– Automated Interaction Analytics assessing tone, clarity, empathy, and personalization.
– Compliance-focused QA Automation tailored to Forbes’ guest engagement standards.
– Comprehensive Performance Dashboards highlighting trends for service improvement.
– Human-in-the-Loop Business Analytics Services verifying AI outcomes and generating actionable insights.
Ryan Levin, CEO of Tyme Global, emphasized the importance of this partnership in delivering exceptional service. “Every one of our agents is trained to provide Forbes Five-Star service, and with OnviSource’s advanced solutions, we can elevate every guest interaction into a memorable experience,” Levin stated.
This revolutionary approach not only boosts operational efficiency for Tyme Global but also sets a precedent for the broader hospitality outsourcing industry. By melding AI capabilities with human expertise, Tyme Global exemplifies how BPOs can transition into BFOs, focusing on comprehensive business functions rather than mere process execution.
“It is our pride that, through our Agentic AI and Business Analytics Services, we are contributing to Tyme Global’s success,” noted Francisca Alergria, COO of OnviSource. As both companies continue to forge ahead, the future looks promising for luxury hospitality, backed by innovative technology that ensures superior guest experiences and operational excellence.
