Discord Challenges Hack Claims Amid 5CA’s Rebuttal of Security Breach Allegations
In the wake of a reported breach, Discord has announced a controversy surrounding its security measures, specifically addressing claims made by customer service company 5CA. On October 3, Discord revealed a data breach that it attributed to unauthorized access, affecting a “small number” of government-issued IDs, including driver’s licenses and passports, submitted for age verification by users. This breach reportedly impacts around 70,000 individuals.
Shortly after the initial disclosure, Discord identified 5CA as the contracted customer service provider that could have been affected. However, 5CA swiftly refuted these allegations, asserting that their systems were not compromised. In a statement, 5CA emphasized, “We are aware of media reports naming 5CA as the cause of a data breach involving one of our clients. Contrary to these reports, we can confirm that none of 5CA’s systems were involved… all our platforms and systems remain secure.” They further clarified that the incident occurred outside of their infrastructure, categorizing it as a case of “human error” without providing specific details.
The hackers claiming responsibility for the breach stated they accessed Discord’s Zendesk account for an extended period, allegedly via compromised login credentials from a third-party support agent. As the situation develops, Discord has yet to officially address 5CA’s rebuttal.
### Key Points Summary:
– Discord disclosed a breach affecting about 70,000 government IDs.
– 5CA denies involvement, stating their systems were not hacked.
– The breach is suggested to have arisen from “human error.”
– Hackers claim to have accessed Discord’s account through third-party credentials.
As this story unfolds, further updates are anticipated regarding both companies’ security measures and ongoing investigations.
